About This Book xi
Acknowledgments xiii
Contributors xv
Introduction xix
Part I The Six Disciplines 1
D1 Define Business Outcomes 3
D2 Design the Complete Experience 27
D3 Deliver for Application 51
D4 Drive Learning Transfer 77
D5 Deploy Performance Support 97
D6 Document Results 115
Coda Getting Your Money's Worth 137
Part II Tools: Maps, Planners, Scorecards, and Checklists 141
Tool I.1 6Ds Application Scorecard 143
Tool I.2 6Ds Pathfinder 147
Tool I.3 6Ds Flow Chart 151
Tool I.4 Wisdom from the Field 159
Tool D1.1 6Ds Outcomes Planning Wheel 173
Tool D1.2 Flow Chart: Is Training Necessary? 175
Tool D1.3 Checklist for D1 179
Tool D2.1 Manager's Guide to a Pre-Training Discussion 181
Tool D2.2 Sample Learning Contract 185
Tool D2.3 Flow Chart for Phase I Learning (Pre-Work) 187
Tool D2.4 Purposes and Examples of Phase I Learning (Pre-Work) 189
Tool D2.5 Manager's Guide to a Post-Training Discussion 191
Tool D2.6 Checklist for D2 195
Tool D3.1 Glance Test for Slides 197
Tool D3.2 Value Chain Planner 199
Tool D3.3 Checklist for D3 201
Tool D4.1 Learning Transfer Climate Scorecard 203
Tool D4.2 Transfer Climate Improvement Planner 207
Tool D4.3 Checklist for D4 209
Tool D5.1 Performance Support Planner 211
Tool D5.2 Kinds of Performance Support and Their Application 213
Tool D5.3 Checklist for D5 215
Tool D6.1 Checklist for Evaluation Credibility 217
Tool D6.2 Evaluation Planner 219
Tool D6.3 Checklist for D6 221
Tool C.1 6Ds Personal Action Planner 223
Part III Case Histories ("How We") 231
Case I.1 How We Transitioned Our Focus to Results 243
Case I.2 How We Use the 6Ds to Differentiate Our Services 247
Case I.3 How We Prepare a Proposal and Design a Process Using the 6Ds Outline 251
Case I.4 How We Are Lighting Up the Fire of Continuous Improvement for Our Lean Sigma Green Belts 257
Case I.5 How We Used the 6Ds Framework to Redevelop Our Sales Leader Curriculum 269
Case I.6 How We Introduced the 6Ds to Our Team 275
Case D1.1 How We Moved from Order Takers to Business Partners 281
Case D1.2 How We Turned a "Feel Good" Training Program into a Successful Business Transformation 285
Case D1.3 How We Defined Business Outcomes and the Learning Continuum for iteach 293
Case D1.4 How We Used In-Depth Analysis to Design the Right Intervention to Achieve Business Objectives 299
Case D1.5 How We Incorporated the 6Ds into Our Learning Services Tool Box 305
Case D2.1 How We Increased the Volume and Variety of Learning Solutions While Decreasing the Time to Develop Them 311
Case D2.2 How We Use Alumni to Help Set Expectations for New Program Participants and Their Leaders 319
Case D2.3 How We Build Enterprise High-Potential Talent at Agilent 325
Case D2.4 How We Moved the Finish Line for Leadership Development 333
Case D2.5 How We Enhanced and Stretched Our First-Level Managers' Learning Experience 337
Case D2.6 How We Bring Employees Up to Speed in Record Time Using the Learning Path Methodology 345
Case D2.7 How We Designed a Complete Experience for Our Signature Induction Program "SteerIn" 353
Case D2.8 How We Made Learning Relevant to Deliver Business Impact 361
Case D3.1 How We Use Experiential Learning to Engage Learners' Hearts as Well as Minds 367
Case D3.2 How We Improved the Signal-to-Noise Ratio to Transform the Presentation Culture at KLA-Tencor 375
Case D3.3 How We Designed a Complete Experience to Deliver Business Results 387
Case D3.4 How We Increased Leadership Effectiveness by Delivering for Application 399
Case D3.5 How We Turn Front-Line Supervisors into Safety Leaders 407
Case D3.6 How We Fostered a Proactive Approach to Leader Development 411
Case D4.1 How We Implemented an Immediate Application Checklist to Ensure Learning Transfer 417
Case D4.2 How We Achieved Lean Improvements with Learning Transfer 423
Case D4.3 How We Implemented a Low-Cost, Low-Effort Follow-Up 431
Case D4.4 How We Used Spaced Learning and Gamification to Increase the Effectiveness of Product Launch Training 435
Case D4.5 How We Develop Managers to Leverage Learning Transfer 443
Case D4.6 How We Engage Managers to Acknowledge the Achievements of Leadership Program Participants 449
Case D4.7 How We Sustain Priority-Management Training 453
Case D4.8 How We Turn Learning into Action 459
Case D5.1 How We Engage Key Contributors to Disseminate Corporate Culture 469
Case D5.2 How We Use Proficiency Coaching to Improve Performance 475
Case D5.3 How We Engage Participants for Optimal Learning Transfer 481
Case D5.4 How We Deployed Performance Support for a Technical Capability Building Initiative 489
Case D6.1 How We Guide Our Clients to Design with the End in Mind 495
Case D6.2 How We Used Measurement to Drive "SOAR—Service Over and Above the Rest" 503
Case D6.3 How We Used NPS to Track and Improve Leadership Impact 513
Case D6.4 How We Use Success Stories to Communicate Training's Value 519
Case D6.5 How We Created a High Impact Mars University Brand 523
Case C.1 How We Are Incorporating the 6Ds Methodologies into Our Culture, One Step at a Time 527
Part IV How-to Guides 531
H2 D1.1 How to Use the Planning Wheel to Clarify Business Purpose 533
H2 D1.2 How to Decide Whether Training Is Necessary 537
H2 D1.3 How to Use (and Not Use) Learning Objectives 541
H2 D2.1 How to Communicate to Motivate 545
H2 D2.2 How to Create Results Intentionality 549
H2 D2.3 How to Start Learning Before Class to Improve Efficiency 555
H2 D2.4 How to Move the Finish Line for Learning 559
H2 D3.1 How to Use (and Not Abuse) PowerPoint 563
H2 D3.2 How to Gain and Hold Learners' Attention 567
H2 D3.3 How to Re-Engage Learners After a Break 571
H2 D3.4 How to Build Scaffolding 575
H2 D3.5 How to Build a Value Chain for Learning 579
H2 D3.6 How to Introduce Exercises 583
H2 D3.7 How to Improve the Predictive Value of Assessments 587
H2 D4.1 How to Remind Learners to Apply Their Training 593
H2 D4.2 How to Engage Learners in Action Planning 597
H2 D4.3 How to Make the Business Case for Learning Transfer 601
H2 D5.1 How to Provide Performance Support for Managers and Coaches 605
H2 D5.2 How to Utilize Peer Coaching 609
H2 D5.3 How to Develop Great Performance Support 613
H2 D6.1 How to Ensure Your Measures Are Relevant 617
H2 D6.2 How to Improve the Credibility of Evaluations 619
H2 D6.3 How to Make Your Evaluations More Compelling 625
H2 D6.4 How to Conduct a Success Case Method Evaluation 629
H2 D6.5 How to Write Better Surveys 633
References 637
Index 643
About the Authors 657
About the 6Ds Company 659
