Using Experience to Develop Leadership Talent How Organizations Leverage On-the-Job Development

List of Figures, Tables, and Exhibits xiii

Foreword: Series Editor xvii

Foreword: A Senior HR Executive Perspective xxi

Foreword: A Senior Line Executive Perspective xxv

Acknowledgments xxvii

The Editors xxix

The Contributors xxxi

Section I: Introduction 1

1 Experience-Driven Leadership Development: Surveying the Terrain 3
Morgan W. McCall, Jr., and Cynthia D. McCauley

Section II: Putting Experience at the Center of Talent Development Systems 17

2 Building Leadership Breadth at Eaton Corporation 19
Connie Wayne

3 Developing a Pipeline of Internal Leadership Talent at 3M 42
Karen B. Paul, Cindy Johnson, and Kathie Karls

4 Developing Leaders at All Levels at Yum! Brands 64
J. Tim Galbraith and Jim Howard

5 Experience-Based Development: Building a Foundation at Kelly Services 93
Brad Borland, Terry Hauer, and Laura Ann Preston-Dayne

6 Leading from Where You Are: Driving On-the-Job Development into the Whole Organization 114
Paul R. Yost

Section III: Designing Job Experiences for Leader Development 137

7 A Project-Based Approach to Developing High-Potential Talent in the Tata Group 139
Aditya Ahuja, Radhakrishnan Nair, and Asma Bagash

8 Collaborative Leadership in the Intelligence Community: Joint Duty Program 154
Elizabeth B. Kolmstetter

9 Advancing Strategic Work and Accelerating Leadership Talent at GlaxoSmithKline 188
Kim Lafferty and Steve Chapman

10 Developing IBM Leaders Through Socially Responsible Service Projects 205
Vicki L. Flaherty and Mathian Osicki

11 Using Part-Time Assignments to Broaden the Senior Leadership Pipeline at Genentech 228
Nisha Advani

12 An Indian Experience of Leader Development: The Fire of Experience and Krishna-Arjuna Coaching 250
P. V. Bhide, Meena Surie Wilson, Rajeev Kakkar, and Dilep Misra

13 Virtual Reality and Leadership Development 278
Randall W. Hill, Jr.

Section IV: Maximizing Learning from Experience 305

14 Formal Development Enhances Learning from Experience at Microsoft 307
Lori Homer

15 Experience-Based First-Line Manager Development at HEINEKEN 331
Mary Mannion Plunkett and Dagmar Daubner

16 Turning Experience into Expertise: The Everyday Learning Disciplines for Leaders 355
Jeffrey J. McHenry and D. Douglas McKenna

17 Catalytic Converters: How Exceptional Bosses Develop Leaders 396
Morgan W. McCall, Jr., and Jeffrey J. McHenry

Section V: Conclusion 423

18 Putting Experience at the Heart of Leader Development: Concluding Thoughts 425
Cynthia D. McCauley and Morgan W. McCall, Jr.

Name Index 437

Subject Index 443

Cynthia McCauley is a senior fellow at the Center for Creative Leadership (CCL) in Greensboro, NC. From her broad research and applied experience, she has developed expertise in leader development methods, including developmental assignments and relationships, 360-degree feedback, and action learning. She has co-developed a number of CCL’s assessment tools and is co-editor of three editions of The Center for Creative Leadership Handbook of Leadership Development.

Morgan McCall is a professor of management and organization in the Marshall School of Business at the University of Southern California. His research on the development and derailment of executives has appeared in numerous books and articles, including the trilogy The Lessons of Experience, High Flyers, and Developing Global Executives. He has applied his work on experience-based leader development at numerous companies, including Disney, Toyota, Microsoft, and Proctor & Gamble.