首页 >
人力资源 >
冲突解决 >
The Mediation Process: Practical Strategies for Resolving Conflict, 4th Edition

The Mediation Process: Practical Strategies for Resolving Conflict, 4th Edition

作者： Christopher W. Moore
出版商： Jossey-Bass
ISBN: 9781118304303
出版时间 April 2014
规格： Paperback , 704 pages
适应领域： International ? 免责申明：
Countri(es) stated herein are used as reference only

List Price: ￥604.50

￥586.37 Save ￥18.14 (3%)

或

下载订单表

加入收藏
| 加入比较

描述
大纲
作者

详细
The Fourth Edition of a seminal work in the field of mediation and conflict resolution

For almost thirty years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this text is perfect for new and experienced conflict managers working in any area of dispute resolution—family, community, employment, business, environmental, public policy multicultural, or international. This is the expert's guide, and theFourth Edition has been expanded and revised to keep pace with developments in the field. It includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.
- Includes expanded information on the latest approaches for providing mediation assistance
- Features comprehensive guidelines for selecting the right strategy for both common and unique problems
- Utilizes updated, contemporary case studies of all types of disputes
- Offers expanded coverage of the growing field and practice of intercultural and international mediation
Preface ix

Part One: Understanding Disputes, Confl ict Resolution, and Mediation 1

1 Approaches for Managing and Resolving Disputes and Conflicts 3

2 The Mediation Process: Mediator Roles, Functions, Approaches, and Procedures 19

3 The Practice of Mediation 61

4 Conflict Analysis: Understanding the Causes of Conflicts and Opportunities for Collaboration 106

5 Negotiation and Conflict Resolution 169

Part Two: Laying the Groundwork for Effective Mediation 179

6 The Mediation Process: An Overview 181

7 Making Initial Contacts with Disputing Parties 216

8 Collecting and Analyzing Background Information 237

9 Designing a Plan for Mediation 277

Part Three: Conducting Productive Mediation Meetings 299

10 Beginning Mediation 301

11 Presenting Parties’ Initial Perspectives and Developing an Agenda 325

12 Educating about Issues, Needs, and Interests and Framing Problems to Be Resolved 363

13 Generating Options and Problem Solving 387

14 Evaluating and Refining Options for Understandings and Agreements 413

15 Reaching Understandings and Agreements and Achieving Closure 435

16 Implementing and Monitoring Understandings and Agreements 477

Part Four: Strategies for Responding to Special Situations 487

17 Strategies for Responding to Special Situations 489

18 Strategies for Multiparty Mediation 555

Part Five: Toward an Excellent Practice of Mediation 571

19 Toward an Excellent Practice of Mediation 573

Resource A: Professional Practice Guidelines 593

Resource B: Mediation Services Agreement 603

Resource C: Checklist for Mediator Opening Remarks/Statement 607

Resource D: Settlement Documentation Form 609

References 611

About the Author 655

Index 657
CHRISTOPHER W. MOORE, Ph.D., was trained as a mediator by the U.S. Federal Mediation and Conciliation Service (1979) and the American Arbitration Association (1976). He has worked as a mediator, facilitator, and consultant in over 50 countries and has extensive experience developing dispute resolution systems. He is the coauthor of The Handbook of Global and Multicultural Negotiation and A Guide to Designing and Implementing Grievance Mechanisms for Development Projects, in addition to numerous journal articles and manuscripts on dispute resolution.

你可能需要


Drafting Employment Documents for Expatriates, 2nd Edition: List Price: ￥1,106.70

￥1,073.50 Save ￥33.20 (3%)


How to Lead a Values-Based Professional Services Firm: 3 Keys to Unlock Purpose and Profit: List Price: ￥372.00

￥360.84 Save ￥11.16 (3%)


Armstrong's Handbook of Human Resource Management Practice, 16th Edition: List Price: ￥581.25

￥563.81 Save ￥17.44 (3%)


Individual Income Tax Planning for Expatriates in China, 6th Edition: List Price: ￥1,190.40

￥595.20 Save ￥595.20 (50%)


Hong Kong Employment Law: A Practical Guide, 5th Edition: List Price: ￥1,395.00

￥1,353.15 Save ￥41.85 (3%)


The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results: List Price: ￥260.40

￥252.59 Save ￥7.81 (3%)


Butterworths Employment Law Handbook 2024: List Price: ￥3,685.31

￥3,574.75 Save ￥110.56 (3%)


Hiring Greatness: How to Recruit Your Dream Team and Crush the Competition: List Price: ￥251.10

￥243.57 Save ￥7.53 (3%)


Employees' Intellectual Property Rights, 2nd Edition: List Price: ￥1,720.50

￥1,668.89 Save ￥51.62 (3%)


Employment Law and Practice in Hong Kong, 2nd Edition: List Price: ￥4,371.93

￥4,240.77 Save ￥131.16 (3%)


International Employment Law Disputes: List Price: ￥1,953.00

￥1,894.41 Save ￥58.59 (3%)


Settlement of Individual Employment Disputes: List Price: ￥1,383.38

￥1,341.88 Save ￥41.50 (3%)


Developing Human Capital: List Price: ￥558.00

￥541.26 Save ￥16.74 (3%)


Managing Employment Relations, 7th Edition: List Price: ￥558.00

￥541.26 Save ￥16.74 (3%)


Performance Management: List Price: ￥290.63

￥45.57 Save ￥245.06 (84%)

“

Ordering from Professional Bookshop is fantastic, quick delivery great products, great customer service Siti L.
This is a great bookstore and have had no problems with them and all my orders have come on time and in good condition. Yang X.
Everything is perfect. Fast delivery. I highly recommend this website to all my friends and colleagues. Thanks Hoi Man L.
So thankful I am receiving all my books, thank you to all for a great service and excellent products Clinton K.
Professional Bookshop is amazing! I've been a loyal customer for over 5 years. Returns are easy to request, book or delivery complaints are taken seriously and the customer service team is friendly and patient. Mick D.
I wanted to informed you that the customer service is excellent. They were so polite and nice. I would continue to buy books from Professional Bookshop. Jingsong C.
Fast and quick service. Easy transaction method, arrived sooner than expected. Excellent packaging and the books received are in perfect condition! Thank you very much! I love the book and its quality. Saori B.
I can order any accounting books from worldwide from Professional Bookshop. Love this website and save my time to search from internet. Lingxiao R.
It is just so easy to find what you are always looking for and sometimes you can even find it up to 80% off what you would in the normal store. Graeme R.
I love shopping on Professional Bookshop! They have a wide range of accounting book with competent prices. Free shipping in Hong Kong is also really handy! Fergus Y.
Professional Bookshop is a great bookstore, I must say. Buying books in Professional Bookshop is so easy, great and reliable. It is highly recommendable. Deborah D.
A great site to shop accounting books and everything and with discountable prices. It’s my first choice whenever i want to shop something. Most trusted site. Zeng Z.
I found the books I needed and at a very low price. I am very happy and will definitely use it in the future Brian W.
I have been using Professional Bookshop for a while now. I am very impressed with customer service and delivery. When I need to have a return it is done very diligently. Olivia L.
Professional Bookshop is my default go to for finding the best prices and reading details of law books before buying. Detailed book description is very helpful. Tracy W.
I've been using Professional Bookshop since 2011 and they actually great, I always received great service and my book arrives on time. Lisa C.

所有书籍

The Mediation Process: Practical Strategies for Resolving Conflict, 4th Edition

Free delivery Hong Kong?

详细

你可能需要

What Our Customers Say?

所有书籍

The Mediation Process: Practical Strategies for Resolving Conflict, 4th Edition

Free delivery Hong Kong?

详细

你可能需要

What Our Customers Say?

video title