Acknowledgments ix
Introduction: What Makes Certain Leaders Highly Effective? xi
I THE NATURE OF HIGHLY EFFECTIVE LEADERSHIP 1
1 Welcome to Leadership: Nature of the Job 3
2 Who Said It Would Be Easy?: Scope of the Leader’s Job 14
3 Principles of Effective Leadership: Essence of the Leader’s Job 24
4 Disciplines and Practices of Highly Effective Leaders 34
II SEVEN DISCIPLINES 45
5 Discipline 1: Initiative and Influence: Seize the Reins and Set an Example for Others 47
6 Discipline 2: Vision, Strategy, and Alignment: The Progression from Plans to Accomplishments Marks a True Leader 59
7 Discipline 3: Priorities, Planning, and Execution: Execution Cannot Succeed without the Team’s Acceptance and Endorsement 75
8 Discipline 4: Social/Emotional/Political Intelligence: The Tribulations of Leadership and Their Remedies 91
9 Discipline 5: Reciprocation, Collaboration, and Service 104
10 Discipline 6: Love and Leverage: There Is No Substitute for Passion about Work 113
11 Discipline 7: Renewal and Sustainability: Those Who Practice Renewal and Sustainability Avoid Common Pitfalls 125
III ELEVEN PRACTICES OF HIGHLY EFFECTIVE LEADERS 133
12 Practice 1: Hire People Like a Casting Director 135
13 Practice 2: Never Stop Developing People 147
14 Practice 3: Understand the Value of Coaching 165
15 Practice 4: Motivate and Inspire People 174
16 Practice 5: Master Communication 180
17 Practice 6: Build an Optimal Team 200
18 Practice 7: Deliver Excellence and Satisfy Customers 216
19 Practice 8: Balance Your Work and Personal Life: It Will Help You Find the Right Perspective 228
20 Practice 9: Nurture New Leaders and Retain High Performers 239
21 Practice 10: Lead Desired Change 248
22 Practice 11: Manage a Multigenerational
Workforce 258
About the Author 273
Index 275