Introduction
Part I: When It’s Time to Appraise Your Employees.
Chapter 1: Building Success with Performance Appraisals.
Chapter 2: What Performance Appraisals Do for You and Your Team.
Chapter 3: The Types of Performance Appraisals.
Part II: Working Your Way through the Process.
Chapter 4: Getting Started.
Chapter 5: Gathering and Analyzing the Data.
Chapter 6: Running a Productive Appraisal Session.
Chapter 7: Avoiding the Most Common Mistakes.
Chapter 8: Following Up.
Part III: Phrases and Expressions That Work.
Chapter 9: The Best Phrases for Quality and Quantity of Work.
Chapter 10: The Best Phrases for Communication and Interpersonal Skills.
Chapter 11: The Best Phrases for Planning, Administration, and Organization.
Chapter 12: The Best Phrases for Leadership.
Chapter 13: The Best Phrases for Job Knowledge and Expertise.
Chapter 14: The Best Phrases for Attitude.
Chapter 15: The Best Phrases for Ethics.
Chapter 16: The Best Phrases for Creative Thinking.
Chapter 17: The Best Phrases for Self-Development and Growth.
Part IV: The Part of Tens.
Chapter 18: The Top Ten Words to Include in a Performance Appraisal.
Chapter 19: The Top Ten Behaviors Meriting Special Recognition.
Index.
