Introduction 1
Part I: The Nuts and Bolts: Laying a Foundation for Change 7
Chapter 1: Being in Charge of Change 9
Chapter 2: You’re the Boss: Addressing the Need for Change 23
Chapter 3: Embracing Change-Leader Roles 33
Part II: Putting the Plan into Motion 49
Chapter 4: Assembling Your Change Toolkit 51
Chapter 5: The Fine Art of Planning for Change (Or Dealing with the Unplanned Kind) 69
Chapter 6: Get Real: Staying Realistic about Where You’re Heading 89
Chapter 7: Getting the Message Out: Communicating the Change 103
Part III: Making Change Stick through Thick and Thin 129
Chapter 8: Getting Employees on Board and Keeping Them Motivated 131
Chapter 9: Dealing with the Challenges of and Reactions to Change 149
Chapter 10: In Transition: Assessing Your Progress and Acting Accordingly 163
Chapter 11: What Happens Next? Keeping the Change Ball Rolling 177
Part IV: Leading Change in Specialized Circumstances 195
Chapter 12: Creating Meaningful Team Change 197
Chapter 13: Leveraging Restructuring Changes 215
Chapter 14: Organizing Change during Mergers and Acquisitions 237
Chapter 15: Aligning Technology Change with Results 257
Chapter 16: Shifting a Culture: Managing Cultural Change 275
Chapter 17: When Everything Changes: Working with Complex Change 293
Part V: The Part of Tens 317
Chapter 18: Ten Essential Principles of Leading Successful Change 319
Chapter 19: Ten Creative Ways to Lead Change When Someone Else Is Running the Show 327
Chapter 20: Ten Ways to Energize Your MVPs 337
Index 347
