A guide to improving performance and productivity in any organization by effectively connecting business strategy with operations through streamlining interfacing activities.
One of the key success factors for any organization is effective strategic change - to ensure adaptability and increase productivity. Despite its importance, most change management projects fail or only partly deliver on their promise, the missing link often being the conflict between boardroom strategic initiatives and the working process design of the company.
Implementing Strategic Change shows that most of this conflict occurs during interfacing activity - the seemly small activities such as chasing, following up and seeking permission to proceed that help drive a process forward can make up to 80% of many employees workload. This book will show that business strategy and change implementation rely on deep and close process knowledge and help develop the framework for understanding and improving these activities in any organization.
Reviews:
I rarely receive offers to sustainably free up 10 - 15% of staff capacity without a call on precious capital and increase customer service and employee satisfaction at the same time. Interface mapping has delivered on these promises in three different businesses for me and the staff have really bought into the improvements
Louis Hawke, Managing Director, Product Strategy and Marketing, ANZ Bank
