Introduction 1
Part I: Getting Started: So, You Need to Staff Your Small Business 5
Chapter 1: Looking at the Big Picture — Before You Employ 7
Chapter 2: Building a Recruitment Strategy for Finding the Right Person 21
Chapter 3: Sorting the Good from the Not So Good 41
Part II: Getting the Ground Rules and Paperwork for Hiring Right 59
Chapter 4: The National Employment Standards 61
Chapter 5: Modern Awards and Pay 87
Chapter 6: Calculating the Real Cost of Employment 111
Chapter 7: Hiring: The Importance of the Employment Contract 137
Part III: Putting the Employment Relationship to Work 153
Chapter 8: Making a Good Impression: Orientation Programs 155
Chapter 9: Performance Expectations: the Wage–Work Bargain 171
Chapter 10: Pay Increase? You Must Be Joking! 185
Part IV: The Non-Discriminating Employer 199
Chapter 11: Managing Workplace Conflict 201
Chapter 12: A Journey through Australian Workplace Rights and EEO 219
Chapter 13: Harassment and Bullying — Gee, Can’t You Take a Joke? 237
Part V: A Healthy Workplace Is a Happy Workplace 247
Chapter 14: Safety at Work Is Everyone’s Responsibility 249
Chapter 15: Workers Compensation and Rehabilitation 265
Part VI: The End of the Employment Relationship 283
Chapter 16: Resignation of Employment 285
Chapter 17: Employee Dismissal: A Matter of Fairness 299
Chapter 18: Termination, Change and Redundancy 319
Part VII: The Part of Tens 337
Chapter 19: Ten Ways to Build a Successful Employment Relationship 339
Chapter 20: Ten Things You Should Never Do At Work 349
Index 355