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Employee Experience: Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance

Employee Experience: Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance

作者： Ben Whitter
出版商： Kogan Page
ISBN: 9780749491727
出版时间 August 2019
规格： Paperback , 208 pages
适应领域： International ? 免责申明：
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Motivate, support and develop employees from pre-hire to retirement to ensure that they can perform to the best of their abilities.

For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. But in a world of increasing stress and pressure, of rapid technological change and digital overload, supporting and developing employees has never been more difficult. Employee Experience is a practical guide to achieving this.

To develop top-performing employees, HR professionals need to move beyond ad hoc engagement initiatives and instead to design and embed employee experience throughout an organization's processes and culture - from the moment an employee sees a job advert to the moment they leave the company.

Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. It includes guidance on how to build experience capabilities in an HR team and on communicating, sustaining and evolving the employee experience, as well as on using networks, nudges and technology.

Containing a foreword by Global Industry Analyst Josh Bersin and case studies from companies including Airbnb, Starbucks and Sky, the book shows how focusing on the employee experience improves performance, productivity and profits and how organizations of any size can achieve this success.
Chapter - 00: Introduction;
Chapter - 01: Why employee experience is a business imperative;
Chapter - 02: The experience challenge;
Chapter - 03: The principles and lens of experience;
Chapter - 04: Defining the employee experience strategy;
Chapter - 05: Designing the employee experience;
Chapter - 06: Delivering the employee experience;
Chapter - 07: Epilogue;
Chapter - 08: Index
Ben Whitter is the CEO of HEX Organization and the Founder of the World Employee Experience Institute (WEEI). Ben Whitter was recognized by Thinkers50 as one of the top management thinkers in the world for 2021 for his 'compelling' EX research. Ben Whitter is best known for pioneering and popularizing the concept of employee experience worldwide. Based in Cheshire, UK, but operating globally, he shares his work & research through popular keynotes, advisory services, coaching and the global HEX Practitioner programme.
Navigating the complexities of employee experience has become the biggest differentiator of great workplaces. At last, a book that gives us the routemap.

Bruce Daisley, Vice-President EMEA, Twitter

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