Preface
Acknowledgments
Chapter 1 Introduction
Corporate Performance Management Best Practices
Executive Views on CPM
MidMichigan Awards, Honors, and Results
My Promise
Notes
Chapter 2 Corporate Performance Management Core Best Practices
Principle 1: Establish and Deploy a CPM Office and Officer
Principle 2: Refresh and Communicate Strategy
Principle 3: Cascade and Manage Strategy
Principle 4: Improve Performance
Principle 5: Manage and Leverage Knowledge
CPM Maturity Model and Best Practice Pentagon Scoring Diagnostic
Note
Chapter 3 Corporate Performance Management at MidMichigan Health
Strategic Context and CPM Approach
MidMichigan Health CPM Program Overview and Journey
Principle 4: Improve Performance “10 Step Business Improvement Approach”
Principle 4: Improve Performance “10 Step Business Improvement Approach”
Steering Committee
Notes
Chapter 4 Principle 4 Improve Performance – The MidMichigan Health System Journey
CPM Maturity Levels for Principle 4 Improve Performance
Summary
Note
Chapter 5 Improve Performance Best Practices
Core Best Practices
35 New Best Practices
Summary
Notes
Chapter 6 Shared Services 10 Step Team Best Practice Cases
Finance: Accounts Payable and Disbursements 10 Step Team Case Study, Smart Spending
Finance: Financial and Management Reporting 10 Step Team Case Study, Streamline Information
Human Resources: New Employee Requisition 10 Step Team Case Study, Simplify Hiring
Supply Chain Management: New Product Requisition 10 Step Case Study, Manage Innovation
Notes
Chapter 7 Support Units: 10 Step Team Best Practice Cases
Laboratory Services 10 Step Case Study, Optimize the System
Pharmacy Services 10 Step Team Best Practice Case, Smarter Formularies
Notes
Chapter 8 Core and Specialty Businesses 10 Step Best Practice Cases
Emergency Department: 10 Step Team Best Practice Cases, Improve Throughput, Customer Scores and Revenue
Care Coordination 10 Step Team Case Study, Improve Medical Outcomes
Orthopedics 10 Step Case Study, Grow the Business
Women’s Health Services 10 Step Team Best Practice Case Study, Grow the Business
Notes
Chapter 9 Improve Performance Self Scoring Diagnostic and Road Map
Maturity Model Criteria
CPM Five Key Principles of CPM Best Practice Blueprint
CPM 10 Step Improve Performance 35 Best Practices Blueprint
Summary
About the Author
Index
