Preface xix
What Successful People Have in Common xx
What Successful Organizations Have in Common xxi
About This Book xxiii
Chapter 1 Why Become a Learning Organization? 1
Key Changes That Affect Success 3
The Learning Advantage 10
A Framework for Building a Learning Organization 15
Chapter 2 Building a Learning Culture 27
How to Recognize a Learning Culture 30
How to Build a Learning Culture 31
The Right Leader 32
The Right People 36
The Right Behaviors 36
The Right Resources 39
Learn How You Are Doing 40
Chapter 3 Developing a Learning Plan 49
The Components of a Learning Plan 51
Form a Team to Develop Your Learning Plan 57
Chapter 4 Setting Learning Goals 65
All Goals Are Not Created Equal 68
How to Set Learning Goals 73
Chapter 5 Creating Competency Models 77
Knowledge, Skills, and Attitudes (KSAs) 79
Four Types of Competency Models 81
Competencies for Today and Tomorrow 84
Developing Competency Models 87
Using Your Competency Models 92
Examples of Competency Models 95
Chapter 6 Selecting the Right Learning Methods 101
Formal versus Informal Learning 102
Five Primary Learning Methods 104
What’s the Most Effective Learning Method? 114
What Drives the Selection of Learning Methods? 115
Putting the Learning to Use 119
Chapter 7 Assessing the Results of Your Learning Plan 123
Key Assessment Questions 125
Assessment Methodologies 127
Chapter 8 Managing Your Organization’s Learning Operation 135
The Components of a Learning Organization 138
The Role of a Chief Learning Officer (CLO) 143
The Role of a Learning Management Service 144
Chapter 9 Call to Action! 151
Become an Activist in the Service of Learning 152
Be an Education Activist 161
Learning from Experts: Excerpts from Sarder TV Interviews 167
Authors and Educators 167
Learning Managers and Learning Professionals 189
Partial List of Chief Executive Officers, Chief Learning Officers, Chief Information Officers, Authors, and Thought Leaders Interviewed by Sarder TV 217
Notes 225
References and Resources 237
References 237
Useful Websites 238
Acknowledgments 241
About the Author 249
Index 251
