Foreword xv
Preface xix
Acknowledgments xxxi
About the Author xxxiii
Author’s Vision and Challenge xxxvii
CHAPTER 1 Value ABCs 1
Capital and Risk 4
Understanding Assets 5
Plugging the Gap 7
Notes 8
CHAPTER 2 Focus on Trusted Advisors 9
The Path to Being the Best 16
Question Yourself 18
Taking It to the Next Level 19
Notes 22
CHAPTER 3 Focus on Business Owners 23
The Role of Advisors 27
The Cost of Bad Advice 28
The Value of Leveraged Knowledge 29
Engaging the Best 31
Practical Vetting Suggestions 32
Size and Scope Considerations 33
Setting Expectations 34
Note 44
CHAPTER 4 Risk in the Eye of the Beholder 45
Inexperienced Business Appraiser Lenses 47
CPA Lenses 48
Attorney Lenses 51
Investment Banker/Business Broker/Business Intermediary Lenses 52
Commercial Banker Lenses 54
Insurance Professional Lenses 55
Wealth Manager/Financial Advisor/ Fiduciary/Trust Officer Lenses 55
Research on Risk and Returns 59
Economist Lenses 60
MBA/PhD/CFA Lenses 61
Owner/Family Lenses 63
Family Business Advisor Lenses 70
Staff/Vendor Lenses 71
Client Lenses 75
Notes 80
CHAPTER 5 The Role of Governance 81
Governance 83
Focus on Culture 84
About Boards, Governance, and Strategy 85
Healthy Board Governance and Strategy Creates Value 87
Strategy and Equity Value 90
Family Harmony and Legacy as a Governance Driver 93
Board Strategic Direction and Accountability 94
Board Structure and Member Traits 95
Governance and Risk Management 97
Qualitative Value Measures 98
Taking Control 99
The Secret Sauce 101
Governance Measurements 104
Governance Takeaways 106
Notes 106
CHAPTER 6 The Role of Relationships 107
Client Relationships 112
Advisor Relationships 114
Commercial Bankers 116
Investment Bankers 116
Insurance Agents 118
Wealth Advisors 120
Board of Directors 121
The Bottom Line on “Free” Advisors 122
Accountants 122
Attorneys 126
Fractional CFO 127
Family Relationships 128
Shareholder Relationships 129
Vendor Relationships 129
Community/Legislative/Philanthropic Relationships 130
CHAPTER 7 The Role of Risk: Financial- and Legal-Oriented Risk 131
Commonly Missed Risks 137
Final Thoughts 172
Notes 174
CHAPTER 8 The Role of Risk: Operational-Related Risks 175
CHAPTER 9 The Role of Knowledge 241
A Matter of Culture 244
Healthy Knowledge 247
Be Transparent 248
Encourage Two-Way Communication 249
Knowledge and Human Capital 249
Knowledge Measures 252
Notes 253
CHAPTER 10 Valuation versus Value Creation (GRRK) 255
Software and Rules of Thumb 258
A Personal Aside 260
Collaboration, Cohesion, and Transformation 261
Notes 262
CHAPTER 11 Putting It All Together—Four Vignettes 263
Vignette One: What the 2009 Financial Crisis Can Teach Us (It’s about Relationships) 265
Vignette Two: The Trees-and-Forest Syndrome 272
Vignette Three: The Path Not Taken 275
Vignette Four: Putting It All Together (Strategy, Human Capital and Finance) 284
Recommended Reading 313
Index 317