Foreword ix
Preface xi
Acknowledgments xv
Chapter 1 The People-Centric Journey Begins 1
People-Centric (P-C) Skills aim to improve all aspects of personal interactions, relationship development, and communications.
These skills are as essential to success as are the technical skills. The People-Centric Skills include, but are not limited to: communication in all mediums, conflict resolution, active listening, leadership, mentoring and coaching, establishing business relationships, effective teaming and team dynamics, consensus building, nonverbal communications and body language, assessing corporate culture, etc.
Chapter 2 Agreeing to the Plan 11
Generating and prioritizing ideas within a group
Brainstorming
Multivoting
Avoiding Groupthink
Chapter 3 Corporate Culture Mentoring 33
Mentoring
Assessing Corporate Culture
Chapter 4 Managing Conflict with Difficult Executives 45
Conflict Management
Effective Meetings
Chapter 5 Coaching a Leader to Form a Team 73
Coaching
Leading Special-purpose Teams
Situational Leadership Model
Facilitator Role
Team Sponsor Role
Team Member Role
Chapter 6 Team Dynamics: Setting the Foundation for Success 95
Team Dynamics
Stages of Team Development
Team Ground Rules
Team Mission Statement
Building Consensus
chapter 7 Communicating to Build Relationships 131
Relationship Building
Promoting the Role of Internal Audit
Optimized Listening Skills
Active Listening
Building Trust
Nonverbal Communications
Chapter 8 Continuing the People-Centric Journey 157
About the Authors 165