首页 >
法律 >
法律专业 >
Optimizing Client Service: Delivering Value and Enhancing Experience

Optimizing Client Service: Delivering Value and Enhancing Experience

作者： Laura Armentano
出版商： Ark Group
ISBN: 9781783582969
出版时间 July 2017
规格： Paperback
适应领域： U.K. ? 免责申明：
Countri(es) stated herein are used as reference only

￥3,112.34

或

下载订单表

加入收藏
| 加入比较

描述
大纲

详细

In a low growth, low demand market where competition is only getting fiercer, holding on to clients has to be every law firm’s priority. And when it comes to client loyalty, legal expertise and a strong track record of results just aren’t enough. They are, in fact, just table stakes for any firm that seeks to compete on a more sustainable platform than price. What sets a firm apart in today’s market are the intangibles: empathy, inimitable client experience, and the sort of value that doesn’t show up on the bill.

With contributions from a wide range of authors working within legal services and beyond, Optimizing Client Service examines how legal services firms can achieve competitive differentiation through outstanding client service, including: designing and implementing a robust, business-wide client feedback program; developing their understanding of the client experience; and innovating in its truest sense, to deliver empathetic, valuable service.
Part One: Know Your Client
Designing a robust client feedback program
Developing a plan to make best use of client feedback
Client success through better intelligence
How KM can give clients more value

Part Two: The Client Experience
The role of client journey mapping in building sustainable competitive advantage
Using Net Promoter Score to learn what your clients really think of you
Creating an effective Client Value Proposition
Pricing and client perceptions of value

Part Three: Client Service Innovation
The astounding pleasure of service
Being a client’s business partner
The client service mind set
Case study: Client Service Technology and Innovation

Part Four: Client Loyalty
The science behind building client engagement and loyalty to the firm
Client Loyalty: Delivering exceptional client service (Advice from master rainmakers)
Case study – The link between client experience and loyalty
From valuable to invaluable – How to add value to client relationships

你可能需要


The Hong Kong Company Secretary's Handbook: Practice and Procedure (11th Edition): List Price: ￥517.94

￥502.40 Save ￥15.54 (3%)


Hong Kong Tax & Accounting Practical Toolkit (Basic Package): ￥3,420.66


Hong Kong Company Secretary Checklist, 2nd Edition: List Price: ￥1,297.20

￥1,258.28 Save ￥38.92 (3%)


Law of Companies in Hong Kong, 4th Edition (Hardcopy + e-Book): List Price: ￥3,290.00

￥3,191.30 Save ￥98.70 (3%)


Butterworths Hong Kong Discrimination Law Handbook, 4th Edition: List Price: ￥1,410.00

￥1,367.70 Save ￥42.30 (3%)


Sentencing in Hong Kong, 11th Edition: List Price: ￥3,365.20

￥3,264.24 Save ￥100.96 (3%)


Butterworths Hong Kong Company Law (Winding-Up and Miscellaneous Provisions) Handbook, 6th Edition: List Price: ￥2,143.20

￥2,078.90 Save ￥64.30 (3%)


Butterworths Hong Kong Company Law Handbook, 26th Edition: List Price: ￥4,136.00

￥4,011.92 Save ￥124.08 (3%)


Cross-Border Crime in Hong Kong: Extradition, Mutual Assistance & Financial Sanctions, 3rd Edition: List Price: ￥1,955.20

￥1,896.54 Save ￥58.66 (3%)


Clough & Clough on Personal Injuries: List Price: ￥1,410.00

￥1,367.70 Save ￥42.30 (3%)


Hong Kong Personal Insolvency Manual, 3rd Edition: List Price: ￥1,880.00

￥1,823.60 Save ￥56.40 (3%)


Butterworths Hong Kong Conveyancing and Property Law Handbook, 6th Edition: List Price: ￥1,692.00

￥1,641.24 Save ￥50.76 (3%)


A Practical Guide to Resolving Shareholder Disputes, 2nd Edition: List Price: ￥1,692.00

￥1,641.24 Save ￥50.76 (3%)


Tort Law in Hong Kong, 5th Edition (Hardcopy + ebook): List Price: ￥2,350.00

￥2,279.50 Save ￥70.50 (3%)


Company Law in Hong Kong: Practice and Procedure 2023 (Hardcopy + e-Book): List Price: ￥3,006.12

￥2,915.94 Save ￥90.18 (3%)


Company Law in Hong Kong: Insolvency 2023 (Hardcopy + e-Book): List Price: ￥2,672.42

￥2,592.25 Save ￥80.17 (3%)


Hong Kong Company Law, 15th Edition: List Price: ￥462.48

￥448.61 Save ￥13.87 (3%)


Private Equity in Hong Kong and China, 4th Edition: List Price: ￥1,880.00

￥1,823.60 Save ￥56.40 (3%)


Brooke's Notary Hong Kong, 3rd Edition: List Price: ￥1,598.00

￥1,550.06 Save ￥47.94 (3%)


Butterworths Hong Kong Employees' Compensation Handbook, 7th Edition: List Price: ￥1,974.00

￥1,914.78 Save ￥59.22 (3%)

“

Ordering from Professional Bookshop is fantastic, quick delivery great products, great customer service Siti L.
This is a great bookstore and have had no problems with them and all my orders have come on time and in good condition. Yang X.
Everything is perfect. Fast delivery. I highly recommend this website to all my friends and colleagues. Thanks Hoi Man L.
So thankful I am receiving all my books, thank you to all for a great service and excellent products Clinton K.
Professional Bookshop is amazing! I've been a loyal customer for over 5 years. Returns are easy to request, book or delivery complaints are taken seriously and the customer service team is friendly and patient. Mick D.
I wanted to informed you that the customer service is excellent. They were so polite and nice. I would continue to buy books from Professional Bookshop. Jingsong C.
Fast and quick service. Easy transaction method, arrived sooner than expected. Excellent packaging and the books received are in perfect condition! Thank you very much! I love the book and its quality. Saori B.
I can order any accounting books from worldwide from Professional Bookshop. Love this website and save my time to search from internet. Lingxiao R.
It is just so easy to find what you are always looking for and sometimes you can even find it up to 80% off what you would in the normal store. Graeme R.
I love shopping on Professional Bookshop! They have a wide range of accounting book with competent prices. Free shipping in Hong Kong is also really handy! Fergus Y.
Professional Bookshop is a great bookstore, I must say. Buying books in Professional Bookshop is so easy, great and reliable. It is highly recommendable. Deborah D.
A great site to shop accounting books and everything and with discountable prices. It’s my first choice whenever i want to shop something. Most trusted site. Zeng Z.
I found the books I needed and at a very low price. I am very happy and will definitely use it in the future Brian W.
I have been using Professional Bookshop for a while now. I am very impressed with customer service and delivery. When I need to have a return it is done very diligently. Olivia L.
Professional Bookshop is my default go to for finding the best prices and reading details of law books before buying. Detailed book description is very helpful. Tracy W.
I've been using Professional Bookshop since 2011 and they actually great, I always received great service and my book arrives on time. Lisa C.

所有书籍

Optimizing Client Service: Delivering Value and Enhancing Experience

Free delivery Hong Kong?

详细

你可能需要

What Our Customers Say?

所有书籍

Optimizing Client Service: Delivering Value and Enhancing Experience

Free delivery Hong Kong?

详细

你可能需要

What Our Customers Say?

video title