首页 >
法律 >
知识产权法 >
IT Governance: Policies and Procedures, 2017 Edition

IT Governance: Policies and Procedures, 2017 Edition

作者： Michael Wallace; Larry Webber
出版商： Aspen
ISBN: 9781454871323
出版时间 September 2016
规格： Paperback , 1066 pages
适应领域： U.S. ? 免责申明：
Countri(es) stated herein are used as reference only

List Price: ￥3,180.60

￥3,085.18 Save ￥95.42 (3%)

或

下载订单表

加入收藏
| 加入比较

描述
大纲

详细
IT Governance: Policies & Procedures, 2017 Edition is the premier decision-making reference to help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization.

Not only does it provide extensive sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment.

IT Governance: Policies & Procedures provides fingertip access to the information you need on:
- Policy and planning
- Documentation
- Systems analysis and design
- And more!
- 1. IT GOVERNANCE: ALIGNING IT WITH THE BUSINESS
  - IT Governance Models
  - IT Strategic Planning Process
- 2. BUSINESS PROCESS MANAGEMENT
  - Building Your BPM Program
  - Process Analysis Tools
  - Simplifying a Process
  - Is Modeling Software the Answer?
- 3. ITIL AND ISO 20000: MEETING THE NEEDS OF BUSINESS
  - ITIL Service Support
  - ITIL Service Delivery
  - ITIL Certification
  - ITIL as an Official Standard
  - Criticism of ITIL
  - Implementing ITIL
- 4. COBIT: MEETING OBJECTIVES
  - The Parts of COBIT
  - COBIT Framework
  - Implementing COBIT
- 5. IT QUALITY MANAGEMENT: THE KEY TO PREDICTABLE RESULTS
  - Start with a Quality Management Plan
  - Quality Assurance or Quality Control
  - Continuous Improvement
  - Major Quality Techniques
- 6. POLICIES AND PROCEDURES: SETTING THE FRAMEWORK
  - Organizing a Manual
  - Setting the Standards for Responsibilities
  - IT Policy Approval Process
- 7. BUSINESS IMPACT ANALYSIS: MEASURING RISK
  - Managing a Business Impact Analysis (BIA)
  - BIA Data Collection Process
  - Crunching the Data
  - BIA Results and the IT Department
  - Updates
- 8. BUSINESS CONTINUITY PLANNING: STAYING IN BUSINESS
  - Prepare to Plan
  - Business Continuity Planning Basics
  - Planning - The Next Step
  - Writing a Plan
  - Sources of Additional Information
- 9. IT AUDITS: STAYING IN COMPLIANCE
  - IT Management Audit
  - IT Legal Mandates and Records Retention
  - Resource Management
  - Programming Activities Control
  - Computer Operations
  - Data Networks
  - Disaster Recovery/Contingency Planning
  - Workstation Audit Issues
  - Strategies for Surviving an Audit
- 10. RISK MANAGEMENT: MANAGING THE UNEXPECTED
  - Risk Management Is a Process
  - Why Risk Management Fails
  - Business Continuity Planning as a Mitigation Technique
  - Implementing IT Risk Management
  - Process Resilience Through Risk Management
- 11. HUMAN RESOURCES: IT'S POOREST MANAGED ASSET
  - Recruiting, Reassignments, and Promotions
  - New Employee Orientation
  - Performance Review
  - Employee Development
  - Managing IT Training
  - Employee Communications
  - Employee Burnout
  - IT Employee Productivity
  - Nontraditional Working Arrangements
- 12. VIRTUAL TEAMS: REMOTE CONTROL MANAGEMENT
  - The Virtual Company
  - Becoming a Virtual Worker
  - Virtual Workforce Strategy
  - Leading a Virtual Team
- 13. REQUIREMENTS ANALYSIS: PLANNING FOR SUCCESS
  - Stakeholders Hold the Answers
  - Describing a Requirement
  - Assembling Specifications
  - Stakeholders Interviews
  - Validating Project Requirements
  - IT Special Teams Round Out the Specs
  - Modeling Your Requirements
- 14. PROJECT MANAGEMENT: GETTING IT OUT ON TIME
  - Project Management Fundamentals
  - Important Elements of the Project Plan
  - Executing the Project
  - Project Closeout
  - Project Management Office
- 15. SOFTWARE DEVELOPMENT: SOLID PRACTICES
  - Software Development Process
  - Programming Methodologies
  - Programming Conventions
  - Software Acquisition
  - Program Testing
  - Software Installation
  - Program Maintenance
- 16. IT STAFFING: MEETING CUSTOMER SERVICE EXPECTATIONS
  - What Is This "Thing" Called Customer Service?
  - Components of IT Service Staffing
  - Metrics - IT's Measures of Success
  - Why Use a Customer Survey?
  - Translating Requirements into a Staff Level
- 17. CHANGE MANAGEMENT: KEEPING EVERYTHING UP TO DATE
  - Change Management Policy
  - Patch Management Policy
  - Patch Management Tools
- 18. THE INTERNET: MAKING IT PRODUCTIVE
  - Methods of Internet Access
  - Internet Security
  - Internet Usage
  - E-mail Usage
  - Acceptable Use Agreement
- 19. WEB 2.0: THE NEXT GENERATION
  - Collaborating Using Web 2.0
  - Social Networking
  - Syndication
- 20. AGILE PROJECT MANAGEMENT: SOFTWARE AT THE SPEED OF BUSINESS
  - Cultivating an Agile Culture
  - Agile Features
  - Agile Metrics
  - The Agile Development Cycle
- 21. VENDORS: GETTING THE GOODS
  - Vendor Management
  - Play by the Rules
  - Consulting and Temporary Personnel Services
  - Requests for Proposal
- 22. SERVICE DESK SUPPORT: HANDLING DAY-TO-DAY HASSLES
  - Role of the Service Desk
  - Establishing a Service Desk
  - The Proactive Service Desk
  - The Service Desk in a Disaster
- 23. MANAGING IT ASSETS: IDENTIFY WHAT YOU HAVE
  - Lay the Groundwork
  - Conducting the Inventory
  - Software Asset Management
  - Software Assets
- 24. PERSONAL COMPUTERS: MANAGING THE DESKTOP SYSTEM
  - PC Coordinator
  - PC Acquisition Procedures
  - Operations Procedures
  - End-User Technical Support
- 25. END-USER SYSTEMS: DO-IT-YOURSELF COMPUTING
  - The Problems With End-User Computing
  - Personal Computing vs. Corporate Computing
  - Managing a Proactive End-User Computing Program
  - End-User Policies
- 26. TECHNOLOGY RELOCATION: SUCCESSFULLY MOVING YOUR IT OPERATIONS
  - Business Issues
  - Relocation Process
- 27. COMPUTER SECURITY: PRACTICE SAFE COMPUTING
  - People Security
  - Process Security
  - Legal Issues
- 28. DATA BACKUPS - THE KEY TO A PROMPT RECOVERY
  - Data Recovery
  - Data Backups - Major Responsibilities
  - Designing for Backups
  - Media Handling, Transportation, and Storage
  - Workstation, Notebook PC, and Data Collection Station Backups
  - Data Retention and Legal Mandates
- 29. GREEN COMPUTING: EARTH FRIENDLY IT
  - A Time to Stop
  - Put Energy-Hog Equipment on a Diet
  - What Can You Do?
  - Safe Disposal
- 30. OPEN SOURCE: MANAGING ISSUES
  - Consider All of the Costs
  - Licensing
  - Server Systems
  - Applications Software
  - Pitfalls to Avoid
- 31. VIRTUALIZATION: OPTIMIZING RESOURCES
  - Server Virtualization
  - Desktop Virtualization
  - Application Virtualization
  - Storage Virtualization
- 32. CLOUD COMPUTING: INFRASTRUCTURE ALTERNATIVES
  - Cloud Computing
  - Cloud Computing Vendor Selection Process
  - Cloud Computing Vendor Management
- 33. DOCUMENTATION: GETTING EVERYONE ON THE SAME PAGE
  - Developing a Reference Documentation Policy
  - Document Formats
  - Document Management
  - System Reference Instructions
  - Project Documentation
  - Systems Analysis Documentation
  - Flowcharting Standards
- 34. DATA MANAGEMENT: TAKING CARE OF YOUR INFORMATION
  - Issues Relating to Data
  - Access to Data
  - Protecting Employee Data
- 35. DOCUMENT MANAGEMENT: CAPTURING CORPORATE KNOWLEDGE
  - Capture and Storage
  - Retrieval and Collaboration
  - Printing and Archiving
  - Designing a Solution
- 36. IT TRAINING: BUILDING THE RIGHT SKILLS
  - Training for Immediate Requirements
  - Training the Crew
  - Managing Training
- Glossary of IT Terms

你可能需要


The Hong Kong Company Secretary's Handbook: Practice and Procedure (11th Edition): List Price: ￥497.55

￥482.62 Save ￥14.93 (3%)


Hong Kong Tax & Accounting Practical Toolkit (Basic Package): ￥3,161.07


Hong Kong Company Secretary Checklist, 2nd Edition: List Price: ￥1,283.40

￥1,244.90 Save ￥38.50 (3%)


Law of Companies in Hong Kong, 4th Edition (Hardcopy + e-Book): List Price: ￥3,255.00

￥3,157.35 Save ￥97.65 (3%)


Butterworths Hong Kong Discrimination Law Handbook, 4th Edition: List Price: ￥1,395.00

￥1,353.15 Save ￥41.85 (3%)


Sentencing in Hong Kong, 11th Edition: List Price: ￥3,329.40

￥3,229.52 Save ￥99.88 (3%)


Butterworths Hong Kong Company Law (Winding-Up and Miscellaneous Provisions) Handbook, 6th Edition: List Price: ￥2,120.40

￥2,056.79 Save ￥63.61 (3%)


Butterworths Hong Kong Company Law Handbook, 26th Edition: List Price: ￥4,092.00

￥3,969.24 Save ￥122.76 (3%)


Cross-Border Crime in Hong Kong: Extradition, Mutual Assistance & Financial Sanctions, 3rd Edition: List Price: ￥1,934.40

￥1,876.37 Save ￥58.03 (3%)


Clough & Clough on Personal Injuries: List Price: ￥1,395.00

￥1,353.15 Save ￥41.85 (3%)


Hong Kong Personal Insolvency Manual, 3rd Edition: List Price: ￥1,860.00

￥1,804.20 Save ￥55.80 (3%)


Butterworths Hong Kong Conveyancing and Property Law Handbook, 6th Edition: List Price: ￥1,674.00

￥1,623.78 Save ￥50.22 (3%)


A Practical Guide to Resolving Shareholder Disputes, 2nd Edition: List Price: ￥1,674.00

￥1,623.78 Save ￥50.22 (3%)


Tort Law in Hong Kong, 5th Edition (Hardcopy + ebook): List Price: ￥2,325.00

￥2,255.25 Save ￥69.75 (3%)


Company Law in Hong Kong: Practice and Procedure 2023 (Hardcopy + e-Book): List Price: ￥2,974.14

￥2,884.92 Save ￥89.22 (3%)


Company Law in Hong Kong: Insolvency 2023 (Hardcopy + e-Book): List Price: ￥2,643.99

￥2,564.67 Save ￥79.32 (3%)


Hong Kong Company Law, 15th Edition: List Price: ￥457.56

￥443.83 Save ￥13.73 (3%)


Private Equity in Hong Kong and China, 4th Edition: List Price: ￥1,860.00

￥1,804.20 Save ￥55.80 (3%)


Hong Kong Family Court Practice, 4th Edition: List Price: ￥2,511.00

￥2,435.67 Save ￥75.33 (3%)


Brooke's Notary Hong Kong, 3rd Edition: List Price: ￥1,581.00

￥1,533.57 Save ￥47.43 (3%)

“

Ordering from Professional Bookshop is fantastic, quick delivery great products, great customer service Siti L.
This is a great bookstore and have had no problems with them and all my orders have come on time and in good condition. Yang X.
Everything is perfect. Fast delivery. I highly recommend this website to all my friends and colleagues. Thanks Hoi Man L.
So thankful I am receiving all my books, thank you to all for a great service and excellent products Clinton K.
Professional Bookshop is amazing! I've been a loyal customer for over 5 years. Returns are easy to request, book or delivery complaints are taken seriously and the customer service team is friendly and patient. Mick D.
I wanted to informed you that the customer service is excellent. They were so polite and nice. I would continue to buy books from Professional Bookshop. Jingsong C.
Fast and quick service. Easy transaction method, arrived sooner than expected. Excellent packaging and the books received are in perfect condition! Thank you very much! I love the book and its quality. Saori B.
I can order any accounting books from worldwide from Professional Bookshop. Love this website and save my time to search from internet. Lingxiao R.
It is just so easy to find what you are always looking for and sometimes you can even find it up to 80% off what you would in the normal store. Graeme R.
I love shopping on Professional Bookshop! They have a wide range of accounting book with competent prices. Free shipping in Hong Kong is also really handy! Fergus Y.
Professional Bookshop is a great bookstore, I must say. Buying books in Professional Bookshop is so easy, great and reliable. It is highly recommendable. Deborah D.
A great site to shop accounting books and everything and with discountable prices. It’s my first choice whenever i want to shop something. Most trusted site. Zeng Z.
I found the books I needed and at a very low price. I am very happy and will definitely use it in the future Brian W.
I have been using Professional Bookshop for a while now. I am very impressed with customer service and delivery. When I need to have a return it is done very diligently. Olivia L.
Professional Bookshop is my default go to for finding the best prices and reading details of law books before buying. Detailed book description is very helpful. Tracy W.
I've been using Professional Bookshop since 2011 and they actually great, I always received great service and my book arrives on time. Lisa C.

所有书籍

IT Governance: Policies and Procedures, 2017 Edition

Free delivery Hong Kong?

详细

你可能需要

What Our Customers Say?

所有书籍

IT Governance: Policies and Procedures, 2017 Edition

Free delivery Hong Kong?

详细

你可能需要

What Our Customers Say?

video title