Chapter 1. What Is Outsourcing? Herald Jongen, Allen & Overy, Amsterdam
Chapter 2. Why Outsource? A Strategic Choice with Many Consequences Arno IJmker and Andriy Sheychenko, Quint Wellington Redwood
Chapter 3. Trends in Outsourcing John Buscher, TPI
Chapter 4. Global Sourcing: Political and Economical Implications Désirée van Gorp, Nyenrode Business University
Chapter 5. Better, Faster and Cheaper: How Do Suppliers Make Money? Frank Grift, Computer Sciences Corporation
Chapter 6. Global Sourcing: Beyond Cost Cutting Martin de Wit, Bernd Wondergem and Theo Huibers, Thaesis, The Netherlands
Chapter 7. The Contracting Process from RFP until Closing Filip van Elsen and Mark Hoenike, Allen & Overy, Antwerp / Hamburg
Chapter 8. Outsourcing Contract Structures Ian Ferguson, Allen & Overy, London
Chapter 9. Service Level Agreements André Duminy and David Griffiths, Clifford Chance, London
Chapter 10. Employment Issues Pieter de Koster, Christian Bayart, Ilse Bosmans and Caroline Deiteren, Allen & Overy, Brussels
Chapter 11. Tax Issues Wilbert Kannekens, KPMG Meijburg
Chapter 12. Competition Issues Robbert Snelders and Paul-John Loewenthal, Cleary Gottlieb Steen & Hamilton, Brussels
Chapter 13. Privacy, Data Protection and Cross-Border Dataflow Emmanuel Michau, Cabinet Michau, Paris
Chapter 14. EC Public Procurement Helga van Peer, Allen & Overy
Chapter 15. Pricing Mechanisms Bart van Reeken & Lokke Moerel, De Brauw Blackstone Westbroek
Chapter 16. Outsourcing in a Multi-supplier Environment Lee van Blerkom & Trevor W. Nagel, Alston & Bird
Chapter 17. The Point of Good Governance Ronnie Lachniet, Quint Wellington Redwod
Chapter 18. Is Sufficient Attention Given to Intellectual Property Issues in Outsourcing Projects? Bo Söderberg, Per Josefson, Martin Pekkari and Stefan Widmark, Mannheimer Swartling, Stockholm
Chapter 19. An Introduction to Offshoring, Herald Jongen, Allen & Overy & Alan Meneghetti, Clyde & Co
Chapter 20 Why Outsourcing Projects Fail Greg Cole, formerly of Gartner
Chapter 21. Exit from an Outsourcing Agreement Ian Ferguson, Pillsbury
Chapter 22. Renegotiating an Outsourcing Agreement Alan Meneghetti, Clyde & Co., Guildford
Chapter 23. The Role of Alternative Dispute Resolution in Outsourcing Contracts Greg Cole, formerly of Gartner
Chapter 24. Lessons Learned and Pitfalls Herald Jongen, Allen & Overy, Amsterdam