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Horizon Scanning: Modernizing Legal Service Delivery

Horizon Scanning: Modernizing Legal Service Delivery

  • 作者:
  • 出版商: Ark Group
  • ISBN: 9781783583959
  • 出版时间 May 2020
  • 规格: Hardback
  • 适应领域: U.K. ? 免责申明:
    Countri(es) stated herein are used as reference only
¥2,487.24
发货时间:大约 4-5 weeks
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Hong Kong: free delivery (order over HKD 1000)
  • 描述 
  • 大纲 
  • 详细

    If we could know in 2020 what we will know in 2025 (only five foreseeable years into the future), how would we change our attitudes, actions, and the way in which we practice law, the services we offer, the clients we target, and the ways in which we choose to deliver our services? Indeed – if we could have known a year ago the events of the first three months in 2020, what might we have done to prepare?

    The American writer and humorist, Mark Twain, advised: “When everybody is out digging for gold, the business to be in is selling shovels!” So, what foreseeable trend may represent the figurative “shovel” that every client will need tomorrow?

    Horizon Scanning: Modernizing Legal Service Delivery takes a look at the ways in which the delivery of legal services might change in the foreseeable future, bringing together the advice of leading industry practitioners and consultants who scan the legal horizon for indicators of change, offering their predictions, and sharing experience and practical guidance to help law firm leaders prepare for what is coming up next.

  • Chapter 1: Seeing the future first – analyzing strategic trends
    Patrick J. McKenna, author, lecturer, strategist, and advisor to the leaders of premier law firms
    Chapter 2: The customer is always right – how client expectations will shape the delivery of legal services
    David Kerr, director, Moore Legal Technology
    Chapter 3: What customer-focused really means for law firms
    Jon Whittle, Jon Whittle Consulting Ltd
    Chapter 4: Considering the end-client
    Jason P. Williams, global head of client service management, HSBC
    Chapter 5: Lawyers must win the technology race
    Wayne Hassay, managing partner, Maguire Schneider Hassay, LLP
    Chapter 6: The future of spend management – using AI to improve the ROI of vendor relationships
    Nathan Cemenska, Wolters Kluwer
    Chapter 7: The silver bullet fallacy of technology
    Merry Neitlich, managing partner of EM Consulting, and Jerry Rosenthal, business process improvement leader, author, and speaker
    Chapter 8: Relationship management redefined with data
    Lucy Bassli, founder and principal, InnoLegal Services
    Chapter 9: The value conversation – people and processes before technology
    David Galbenski, Lumen Legal
    Chapter 10: Future growth is in focusing on industry expertise
    Patrick J. McKenna, author, lecturer, strategist, and advisor to the leaders of premier law firms
    Chapter 11: 360 degrees of law
    Mary Juetten, founder and CEO, Traklight
    Chapter 12: The impact of COVID -19 on future legal operations and the legal marketplace
    Richard Brzakala
    Chapter 13: Litigation management in an uncertain world
    Paul Williams, partner and general liability practice co-chair, Shook, Hardy & Bacon LLP

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