Preface xi
Acknowledgments xv
PART I BUSINESS SUSTAINABILITY 1
Chapter 1 CEO Study on Sustainability 3
Refocus of Business Leaders—Top Priorities 4
Link between Sustainability and Business Value 4
United Nations Global Compact: The Ten Principles—Understanding Their Scope of Sustainability 4
Seven Steps to Sustainability 5
CEOs on Sustainability 6
Quantify Business Value for Sustainability 11
Factors Driving CEOs on Sustainability 12
Notes 12
Chapter 2 Sustainability in Developing Countries—Innovation 13
DevXchange 13
Children of the Dump Project 14
Helping People Help People 14
Moringa Tree Known as “Miracle Tree” for
Sustainability 16
Notes 17
Chapter 3 Sustainability in the Banking Community 19
International Finance Corporation—IFC Financing in Emerging Markets 19
Sustainable Finance Awards 21
HSBC Global Connections 21
Suncor’s Challenge—“What Yes Can Do”—Our Voice 22
Notes 25
Chapter 4 International Institute for Sustainable Development 27
Drivers Pushing Business to Corporate Responsibility 27
Global Reporting Initiative 28
Corporate Responsibility Reporting 29
Lessons from the Leaders 29
Notes 32
Chapter 5 Defining Business Sustainability 33
Definitions of Sustainability 34
Taking the Next Step to Business Success 36
Ready for the Coming Age of Abundance 38
Business Challenges: Management of
Business Knowledge 41
Notes 43
PART II PRINCIPLES FOR DRIVING BUSINESS SUCCESS 45
Chapter 6 Principles for Quality Management Systems 49
Customer Focus 50
Leadership 56
Involvement of People 61
Process Approach 65
System Approach to Management 70
Continual Improvement 73
Factual Approach to Decision Making 78
Mutually Beneficial Supplier Relationship 81
Notes 85
Chapter 7 Principles for Environmental Management Systems 87
Industry Leaders Improving Our World 88
Environmental Management 90
Leadership 90
Continual Improvement—Prevention of Pollution 101
System Approach to Management 106
Compliance with Legal and Other Requirements 110
Performance Evaluation 114
Management of Resources 118
Operational Control 125
Emergency Preparedness 131
Notes 135
Chapter 8 Principles for Occupational Health and Safety Management Systems 137
Leadership 143
Continual Improvement 150
System Approach to Management 155
Compliance with Legal and Other Requirements 159
Performance Evaluation 164
Management of Resources 169
Operational Control 173
Emergency Preparedness and Response 178
Notes 185
Chapter 9 Integrated Principles for a Sustainable Business Management System 187
PART III INTEGRATED MANAGEMENT SYSTEM IMPLEMENTATION: THREE STEPS 193
Chapter 10 International Management Systems 197
North America Lags Behind 198
Business Benefits: Business Structure for Success 200
Assess, Reflect, Act: Driving Sustainability to Business Success 203
Notes 203
Chapter 11 Management Systems 205
Business Plans vs. Management Systems
Meeting ISO Standards 205
Where Is the Weak Link in Your Management System? 206
Why Use Management Systems Meeting International Standards? 207
Management System Framework—Generic 210
Management System Standardization—Annex SL 211
Integrated Management Systems 212
Integrated Management System Standard—PAS 99:2006 214
Chapter 12 Step One: Identify 215
Understanding the Organization 215
Management System Planning 219
Leadership and Commitment 223
Good to Great 242
Notes 244
Chapter 13 Step Two: Insure 245
Implementation of Plans 245
Support—Resources 247
Operation 278
Notes 302
Chapter 14 Step Three: Improve 303
Performance Evaluation 304
Monitor, Measure, Analyze, and Evaluate 305
Control of Nonconforming Product or Service 310
Analysis of Information 310
Internal Audit 313
Management Review 315
Improvement 317
Chapter 15 Conclusion 321
Competitive Landscape 321
As a Leader 322
Pilot Project—Management System Makeover™ 323
About the Author— M. Jayne Pilot 325
Index 329
