Driving Sustainability to Business Success The DS FactorManagement System Integration and Automation

Preface xi

Acknowledgments xv

PART I BUSINESS SUSTAINABILITY 1

Chapter 1 CEO Study on Sustainability 3

Refocus of Business Leaders—Top Priorities 4

Link between Sustainability and Business Value 4

United Nations Global Compact: The Ten Principles—Understanding Their Scope of Sustainability 4

Seven Steps to Sustainability 5

CEOs on Sustainability 6

Quantify Business Value for Sustainability 11

Factors Driving CEOs on Sustainability 12

Notes 12

Chapter 2 Sustainability in Developing Countries—Innovation 13

DevXchange 13

Children of the Dump Project 14

Helping People Help People 14

Moringa Tree Known as “Miracle Tree” for

Sustainability 16

Notes 17

Chapter 3 Sustainability in the Banking Community 19

International Finance Corporation—IFC Financing in Emerging Markets 19

Sustainable Finance Awards 21

HSBC Global Connections 21

Suncor’s Challenge—“What Yes Can Do”—Our Voice 22

Notes 25

Chapter 4 International Institute for Sustainable Development 27

Drivers Pushing Business to Corporate Responsibility 27

Global Reporting Initiative 28

Corporate Responsibility Reporting 29

Lessons from the Leaders 29

Notes 32

Chapter 5 Defining Business Sustainability 33

Definitions of Sustainability 34

Taking the Next Step to Business Success 36

Ready for the Coming Age of Abundance 38

Business Challenges: Management of

Business Knowledge 41

Notes 43

PART II PRINCIPLES FOR DRIVING BUSINESS SUCCESS 45

Chapter 6 Principles for Quality Management Systems 49

Customer Focus 50

Leadership 56

Involvement of People 61

Process Approach 65

System Approach to Management 70

Continual Improvement 73

Factual Approach to Decision Making 78

Mutually Beneficial Supplier Relationship 81

Notes 85

Chapter 7 Principles for Environmental Management Systems 87

Industry Leaders Improving Our World 88

Environmental Management 90

Leadership 90

Continual Improvement—Prevention of Pollution 101

System Approach to Management 106

Compliance with Legal and Other Requirements 110

Performance Evaluation 114

Management of Resources 118

Operational Control 125

Emergency Preparedness 131

Notes 135

Chapter 8 Principles for Occupational Health and Safety Management Systems 137

Leadership 143

Continual Improvement 150

System Approach to Management 155

Compliance with Legal and Other Requirements 159

Performance Evaluation 164

Management of Resources 169

Operational Control 173

Emergency Preparedness and Response 178

Notes 185

Chapter 9 Integrated Principles for a Sustainable Business Management System 187

PART III INTEGRATED MANAGEMENT SYSTEM IMPLEMENTATION: THREE STEPS 193

Chapter 10 International Management Systems 197

North America Lags Behind 198

Business Benefits: Business Structure for Success 200

Assess, Reflect, Act: Driving Sustainability to Business Success 203

Notes 203

Chapter 11 Management Systems 205

Business Plans vs. Management Systems

Meeting ISO Standards 205

Where Is the Weak Link in Your Management System? 206

Why Use Management Systems Meeting International Standards? 207

Management System Framework—Generic 210

Management System Standardization—Annex SL 211

Integrated Management Systems 212

Integrated Management System Standard—PAS 99:2006 214

Chapter 12 Step One: Identify 215

Understanding the Organization 215

Management System Planning 219

Leadership and Commitment 223

Good to Great 242

Notes 244

Chapter 13 Step Two: Insure 245

Implementation of Plans 245

Support—Resources 247

Operation 278

Notes 302

Chapter 14 Step Three: Improve 303

Performance Evaluation 304

Monitor, Measure, Analyze, and Evaluate 305

Control of Nonconforming Product or Service 310

Analysis of Information 310

Internal Audit 313

Management Review 315

Improvement 317

Chapter 15 Conclusion 321

Competitive Landscape 321

As a Leader 322

Pilot Project—Management System Makeover™ 323

About the Author— M. Jayne Pilot 325

Index 329

JAYNE PILOTis a visionary and leader and is a speaker on "Driving Business Sustainability" with Boards of Trade and many sponsors, providing CEOs a place to learn, showcase, and meet other high achievers working in the competitive global marketplace. Her 30 years of work experience with top performers in all business sectors gives her the insight of the importance of quality and the ability to sustain business. She is a member of many international business organizations, giving input to policy, standards, and trade. She has been an innovator of change in environment, health and safety, and quality management and auditing.