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Ditch The Billable Hour! Implementing Value-Based Pricing  in a Law Firm

Ditch The Billable Hour! Implementing Value-Based Pricing in a Law Firm

  • 作者:
  • 出版商: Hawksmoor Publishing
  • ISBN: 9781914066443
  • 出版时间 January 2024
  • 规格: Paperback
  • 适应领域: U.K. ? 免责申明:
    Countri(es) stated herein are used as reference only
S$112.88
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  • 描述 
  • 大纲 
  • 详细

    • Artificial intelligence is set to revolutionise how law firms charge clients. Hours of work will soon become mere seconds of computer processing time.
    • The move away from billing in ‘time’ to outcomes and client ‘value’ will become the norm.
    • Written by the UK’s top expert on the shift from the billable hour to value-based pricing

    With generative artificial intelligence soon to create tidal waves in the legal industry – helping lawyers to create legal documents in mere seconds – the time-honoured billable hour is under threat more than ever.

    In Ditching The Billable Hour!, Shaun Jardine explains how lawyers should move away from ‘time’ as the driving element of pricing, and focus on the results that clients want to achieve. In doing so, he shows why legal firms need to adopt Value-Based Pricing (VBP), and how to do so.

    Ditching The Billable Hour! is an extensive and practical new book, from a former law firm CEO, that is filled with real world expertise, advice, and perspectives.

    The practical book covers many areas of the change facing the legal industry including how to lead and implement the change to make Value-Based Pricing a reality, how to price and capture a share of that value, and how to create pricing options which give clients choice.

    Shaun Jardine is a former CEO of a top 250 law firm and founded his consultancy business, Big Yellow Penguin, in 2021 with the aim of encouraging and helping lawyers and law firms to embrace the change in fee pricing that is coming down the track

  • INTRODUCTION
    VALUE-BASED PRICING, WHY NOW?
    HOW THIS BOOK WORKS
    WHY ARE YOU READING THIS BOOK?
    INTRODUCING THE 8 P POINT PLAN.
    P#1 PARADIGM – THE FUNDAMENTAL CHANGE REQUIRED
    P#2 PIONEERS – THE GROUP THAT EXPLORES THE NEW WAY OF WORKING
    P#3 PLAN – DESIGNING THE PLAN, STRATEGY AND VISION
    P#4 PROMOTE – COMMUNICATING AND GETTING PEOPLE BEHIND THE PROJECT
    P#5 PERMIT – GIVING PEOPLE THE AUTHORITY TO ACT
    P#6 PRIZES – CREATING SOME QUICK WINS
    P#7 PERSEVERE – KEEP GOING
    P#8 PASSION – CREATING THE NEW CULTURE
    UNUSUAL FEATURES OF THE BOOK!
    BRACE YOURSELF FOR SOME HOME TRUTHS!
    QUOTES
    POSSIBILITY THINKING
    HOW IT WORKS
    THE BIG SURVEY QUESTIONS
    WORDS WITH THE WISE
    8.
    PPP PENGUIN LOGIC
    SHINGLES LOGIC
    GOLDEN RULES
    CRIB SHEETS
    THE VBP COLONY
    APPENDICES TEMPLATES
    P#1 PARADIGM: THE FUNDAMENTAL CHANGE REQUIRED
    CREATE A SENSE OF URGENCY
    DEFINE THE CHANGE GOAL
    WHAT IS A VALUE-BASED PRICE?
    WHAT ARE YOUR REASONS FOR THE PARADIGM SHIFT?
    1. WHO OWNS PRICING?
    BASE COSTS
    GET A GRIP!
    2. LAW FIRM BUDGET SETTING IS ILLOGICAL
    CHARGEABLE HOURS PER DAY TARGET
    HOW MANY HOURS A DAY ARE CHARGEABLE?
    3. FINANCIAL ISSUES
    4. TO CAPTURE MORE VALUE
    YOUR CURRENT FIXED PRICES
    5. SUCCESSION PLANNING
    6. WRONG TYPE OF CLIENTS
    TRUSTED ADVISOR STATUS
    7. THE HOURLY RATE - ARE ITS DAYS NUMBERED?
    WHY TIME RECORDING MAY BE USEFUL
    CLIENTS DISLIKE HOURLY RATES
    WHAT DO CLIENTS WANT?
    VBP IS A MINDSET CHANGE
    SOME HOME TRUTHS AND CRITICAL SUCCESS FACTORS
    THE MANAGEMENT TEAM’S ROLE
    HINDERING THOUGHTS
    POSITIVE THOUGHTS
    CRIB SHEET
    P#2 PIONEERS: THE GROUP THAT EXPLORES THE NEW WAY OF WORKING
    THE PIONEER GROUP
    THE BOARD
    HOW MANY IN THE PIONEER GROUP?
    PIONEER CHARACTERISTICS
    CHANGE MANAGER AND PROJECT SPONSOR
    TARGETS
    NAYSAYER
    PENGUINS/RESISTORS
    FIRST PIONEER MEETING
    PSYCHOLOGICAL SAFETY AND PERMISSION TO MAKE MISTAKES
    PRICING CONFIDENCE SURVEYS
    HINDERING THOUGHTS
    POSITIVE THOUGHTS
    CRIB SHEET
    P#3 PLAN: DESIGNING THE PLAN, STRATEGY AND VISION
    PART 1: KNOWLEDGE
    WHAT DO YOU DO AT YOUR BUSINESS?
    WHAT DO CLIENTS BUY FROM LAWYERS?
    WHAT IS VALUE?
    VALUE IS SUBJECTIVE
    VALUE IS NOT RATIONAL
    VALUE IS CONTEXTUAL
    VALUE IS A FEELING
    GIVE CUSTOMERS A CHOICE
    CLIENT JOURNEY
    YOU HAVE BEEN GOOGLED!
    CLIENT SELECTION AND DESELECTION
    NO TWO CLIENTS ARE THE SAME
    CLIENT SEGMENTATION
    CRM SYSTEMS
    COMPETITORS
    ONBOARDING SCRIPTS/DISCOVERY CALLS
    CREATING ONBOARDING SCRIPTS
    LAWYERS AND SOFT SKILLS TRAINING
    SPEED IS BAD
    FREE WORK
    CRIB SHEET
    PART 2: TOOLS
    LAWYER SCORING MATRIX
    ANALYSING THE OPPORTUNITY
    PREPARING FOR THE VALUE CONVERSATIONS
    BODY LANGUAGE
    CREATE VALUE-BASED PRICE QUESTIONS FOR EACH PRACTICE AREA
    THE IMPORTANCE OF ASKING ‘WHY’ AND ‘WHAT ELSE’?
    QUESTIONS FOR THE LAWYER
    QUESTIONS ABOUT THE CLIENT AND MATTER
    QUESTIONS ABOUT THE INTERNAL RESOURCING CAPABILITIES
    VALUE PROPOSITION WORKSHEET
    COMMERCIAL CLIENT AUDITS
    FIXED-PRICE AGREEMENTS (FPA)
    FEATURES OF THE FPA
    DOING THE WORK
    SCOPE CREEP – KEEPING MATTERS ON TRACK
    VERSIONS AND OPTIONS
    WHY OPTIONS ARE ESSENTIAL
    RESIDENTIAL CONVEYANCING
    WILLS LAWYERS
    LITIGATORS
    COMMERCIAL LAWYERS
    COMMERCIAL PROPERTY LAWYERS
    EMPLOYMENT LAW SERVICE
    NAMING OPTIONS
    PRICING PSYCHOLOGY.
    PRICE TAG PSYCHOLOGY
    ESTABLISHING A PRICE
    LAW IS NOT A COMMODITY
    BASE PRICE
    WHEN TO DISCUSS PRICE AND VALUE
    PRICING HIGHER OR LOWER
    PRICING LITIGATION – PEBBLES IN A POND
    VALUE COUNCIL/TWO PAIRS OF EYES
    CREATING A VALUE COUNCIL
    PRESENTING OPTIONS
    MEETING THE CLIENT
    DEMONSTRATE YOU UNDERSTAND THE CLIENT’S PROBLEM
    WHY YOU?
    GUARANTEE
    ASK FOR THE BUSINESS
    AFTER-ACTION REVIEWS (AARs)
    CRIB SHEET
    PART 3: VISION
    YOUR VISION
    LEGAL WORK IS HARD
    BRIDGE THE CURRENT REALITY TO THE NEW VISION
    CREATE A SHARED VISION
    MAKE THE VISION LIVE
    PAINT A VIVID, ASPIRATIONAL PICTURE OF THE FUTURE FOR YOUR ORGANISATION
    SET OUT THE STRATEGY FOR THE ROUTE TO ACHIEVE YOUR VISION
    BUILD IN SHORT- AND LONG-TERM GOALS
    CREATE A VISION STATEMENT
    CLARITY IS KEY
    ENSURE EVERY PERSON UNDERSTANDS
    KEEP IT UNDER REVIEW
    WHAT CAN YOUR FUTURE LOOK LIKE?
    MANAGEMENT
    CLIENTS
    PRICING
    CRIB SHEET
    PART 4: PLAN
    DESIGN A PLAN AND PROCESS
    STEP 1 PARADIGM: DEFINE YOUR CHANGE GOAL
    DEFINE THE GOAL
    WRITING OUTCOMES
    CONDUCT GAP ANALYSIS
    OPERATING MODEL DIMENSIONS
    DEFINE YOUR FUTURE STATE AGAINST OPERATING DIMENSIONS
    GAP ANALYSIS EXAMPLES
    FUTURE STATE EXAMPLES
    HURDLES AND BARRIERS
    STEP 2 PIONEERS: INITIATE THE CHANGE
    SIMPLE PROJECT PRINCIPLES
    INITIATION DOCUMENT
    STEP 3 PLAN: CREATE A PLAN AND BUILD A BUSINESS CASE
    CREATE A PLAN
    KICK-OFF MEETING WITH YOUR PIONEERS
    OUTLINE KICK-OFF MEETING AGENDA
    HIGH-LEVEL PLAN TEMPLATE
    RISKS AND ISSUES
    BUILD A BUSINESS CASE
    DESIGN AND DOCUMENT THE BBU PRICING PROCESS
    THE IMPACT ON HR
    COMMON HR ISSUES ARISING IN CHANGE MANAGEMENT PROJECTS
    TRAINING IS ESSENTIAL
    CRIB SHEET
    DEVELOP A COMMUNICATIONS PLAN
    PROMOTE THE VISION
    RESISTANCE
    COMMUNICATION GUIDANCE FOR EACH STAGE OF 8 PPP
    P#1 PARADIGM: THE FUNDAMENTAL CHANGE REQUIRED
    EXTERNAL COMMENTATORS
    P#2 PIONEERS: THE GROUP THAT EXPLORES THE NEW WAY OF WORKING
    P#3 PLAN: DESIGNING THE PLAN, STRATEGY AND VISION
    P#4 PROMOTE: COMMUNICATING AND GETTING PEOPLE BEHIND THE PROJECT
    P#5 PERMIT: GIVING PEOPLE THE AUTHORITY TO ACT
    P#6 PRIZE: CREATING SOME QUICK WINS
    P#7 PERSEVERE: KEEP GOING
    P#8 PASSION: CREATING THE NEW CULTURE
    CRIB SHEET
    P#5 PERMIT: GIVING PEOPLE THE AUTHORITY TO ACT
    EMPOWER YOUR PEOPLE
    EMPOWER THE TEAM
    REMOVING OBSTACLES AND ROADBLOCKS
    PRICING CONFIDENCE
    PRICE SENSITIVITY METER
    IF YOUR LAW FIRM WERE A SHOP
    LACK OF CONFIDENCE: SURVEY RESULTS
    BELIEVE IN YOUR PRICE
    STOP AVOIDING THE CONVERSATION
    HOW CAN YOU INCREASE A LAWYER’S PRICING CONFIDENCE?
    PROFESSIONAL ADVISORS WANT TO BE MAGICAL AND ARE SUPERHEROES!
    DEALING WITH OBJECTIONS
    SERVICE GUARANTEE
    WHAT IS YOUR HOURLY RATE?
    NOT WINNING WORK IDENTIFIES A TRAINING NEED
    CAPTURE THE KNOW-HOW
    MAKE THE VBP VISION A PRIORITY
    CRIB SHEET
    P#6 PRIZES: CREATING SOME QUICK WINS
    CELEBRATE SUCCESS
    MEASURES OF SUCCESS
    RESISTORS AND NAYSAYERS
    CRIB SHEET
    P#7 PERSEVERE: KEEP GOING
    EMBEDDING CHANGE
    ORGANISATIONAL CHANGES
    PRICING STEERING GROUP.327
    PIONEER PENGUIN GROUP.328
    SALARIES AND BONUSES
    TRAINING
    ROLE MODELS
    CAREER DEVELOPMENT
    FINANCIAL DATA
    LEGAL PAPERWORK
    EMPLOYMENT DOCUMENTATION
    CLIENT DOCUMENTATION
    MARKETING COLLATERAL
    PARTNERSHIP/SHAREHOLDERS’ AGREEMENTS
    CRIB SHEET
    P#8 PASSION: CREATING THE NEW CULTURE
    CREATING A NEW CULTURE
    CULTURE CHANGE COMES LAST, NOT FIRST
    CLIENTS WILL BE THE MEASURE OF YOUR SUCCESS
    CRIB SHEET
    THE FINAL PART: SO, WHAT NOW? AND FAQS
    EPILOGUE
    A FINAL THOUGHT
    APPENDICES
    PEOPLE TO FOLLOW
    FURTHER READING
    FURTHER LISTENING
    50.
    REASONS NOT TO CHANGE
    ANSWER TO THE MATHS OF DISCOUNTING
    SKILLS MATRIX/ KEY PERFORMANCE INDICATORS
    8.
    P POINT PLAN RACI TASK LIST

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