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Design Thinking for the Legal Profession

Design Thinking for the Legal Profession

作者： Alex Davies
出版商： Ark Group
ISBN: 9781783583850
出版时间 December 2019
规格： Hardback
适应领域： U.K. ? 免责申明：
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For decades, companies in other industries have refined techniques to better understand their customers’ needs, uncover insights, and develop new-to-the-world ideas, which are now products and services we use every day. Organisations have concluded that successfully adopting these methods, known as Design Thinking, have greater financial returns than pursuing more traditional ways of operating. As the legal industry grapples with increased complexity, accelerated market deadlines, and budget constraints, design thinking holds promise to create a more delightful client experience while also increasing profitability. This book features insights from leading experts in the field.
Chapter 1: What is Design Thinking?
Lann Wasson, associate director of legal project management, and Rebecca Holdredge, innovations manager, Husch Blackwell
Chapter 2: Designing lawyers down from their ivory tower
John Alber, futurist
Chapter 3: Using emotional empathy and design thinking to define user-centered service needs
Meghann Barloewen and Jason Dirkx, Littler Mendelson
Chapter 4: Why design thinking in law?
Nicola Shaver, managing director, innovation and knowledge, Paul Hastings LLP
Chapter 5: Design thinking – a legal industry imperative
Zena Applebaum, director of customer insights and engagement, Thomson Reuters Canada Legal Tax and Accounting
Chapter 6: Legal Lean Sigma Design
Catherine Alman MacDonagh, CEO and founder, Legal Lean Sigma Institute LLC
Chapter 7: From enthusiasm to execution: the growing legal design community
Josh Kubicki, founder, Bold Duck Studio
Chapter 8: Learning to see – how to develop new insights for services
Lann Wasson, associate director of legal project management, Husch Blackwell
Chapter 9: The legal design jam
Tess Blair, litigator and legal entrepreneur, Morgan, Lewis & Bockius LLP
Chapter 10: How design thinking makes for good business development
Mark Beese, president, Leadership for Lawyers
Chapter 11: When the customer isn’t always right – designing for user needs, rather than asks
Amani Smathers, senior legal solutions architect at Davis Wright Tremaine, and Amy Monaghan, practice innovations manager at Perkins Coie
Chapter 12: Quick and dirty – tactics for leveraging design thinking in your daily work
Andy Peterson and Kate White, Design Build Legal
Chapter 13: Counter-intuitive practices: how to master the design thinking mindset
Mark Beese, president, Leadership for Lawyers
Chapter 14: Practical approaches for making service design work in a global law firmAlex Smith, global product lead, iManage RAVN
Chapter 15: The designer’s dilemma
Duncan Hart, Duncan Hart Consulting

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